Valuna Pty Ltd ("Valuna", "we", "us" or "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use our website at valuna.app, join our waitlist, or use our mobile application and services (collectively, the "Platform").

By using the Platform or submitting your information, you consent to the practices described in this policy. If you do not agree, please do not use the Platform.

1. Information We Collect

We collect personal information that you provide directly to us, and some information that is collected automatically when you use the Platform.

Information you provide:

• Waitlist registration: Your email address when you join the Valuna pre-launch waitlist.
• Account information: When you create an account, your chosen alias, email address, password, and optional profile details including shipping address and phone number for transaction purposes.
• Transaction information: Details of cards you list, buy, sell, trade or submit for grading through the Platform, including card descriptions, condition assessments, declared values and pricing.
• Payment information: Payment transactions are processed through PayPal. Valuna does not store your full payment card details. We receive confirmation of payment status from PayPal.
• Communications: Messages you send to other users, our support team, or that you post on the Platform.
• Grading submissions: Card details, declared values, and shipping information when you submit cards for grading through our TAG Grading partnership.

Information collected automatically:

• Device information (device type, operating system, browser type)
• Usage data (pages visited, features used, time spent on Platform)
• IP address and approximate location
• Cookies and similar tracking technologies (see Section 7)

2. How We Use Your Information

We use the personal information we collect to:

• Operate, maintain and improve the Platform and its features
• Process transactions and facilitate buying, selling, and trading between users
• Verify card condition and authenticity through our physical verification operation
• Communicate with you about your account, orders, and our services — including sending you the pre-launch waitlist updates you signed up for
• Forward grading submissions to our authorised grading partners (including TAG Grading) on your behalf
• Detect and prevent fraud, abuse, and violations of our Terms of Service
• Comply with our legal obligations under Australian law
• Provide customer support
• Send you marketing communications where you have opted in (you may opt out at any time)
• Analyse usage patterns to improve the Platform

3. Alias Mode & Privacy

Valuna is designed with privacy as a core principle. Our Alias Mode allows you to participate in the Valuna community — posting, buying, selling and trading — under a chosen alias that is completely separate from your personal identity on other social platforms.

Your alias is visible to other Valuna users. Your real name, email address, and shipping details are never displayed publicly and are only shared with counterparties to a transaction to the extent required to complete that transaction (for example, a seller receiving a delivery address).

Valuna staff may access your real identity for fraud prevention, legal compliance, or dispute resolution purposes.

4. Disclosure of Your Information

We do not sell your personal information to third parties. We may share your information with:

• Transaction counterparties: Shipping details shared with the other party to a verified transaction, to the minimum extent necessary.
• Payment processors: PayPal, for payment processing. PayPal's privacy policy governs their use of your information.
• Grading partners: TAG Grading and other authorised grading companies, when you submit cards for grading through the Platform. Only the information necessary to process your submission is shared.
• Service providers: Trusted third-party service providers who assist us in operating the Platform (hosting, analytics, email delivery, customer support). These providers are contractually required to protect your information.
• Legal compliance: When required by Australian law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of Valuna, your information may be transferred to the new entity. You will be notified of any such change.

5. Data Storage & Security

Valuna stores your data on secure cloud servers located in Australia and the United States. We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information for as long as your account is active, and for a reasonable period thereafter as required by law or for legitimate business purposes such as dispute resolution.

6. International Data Transfers

Some of our service providers and grading partners (including TAG Grading, which is based in the United States) are located overseas. When we transfer your personal information outside Australia, we take reasonable steps to ensure it receives a level of protection comparable to that provided under the Australian Privacy Principles.

By using the Platform and submitting cards for grading, you acknowledge and consent to the transfer of your information to overseas recipients where necessary to provide the service.

7. Cookies

Valuna uses cookies and similar technologies to operate the Platform, remember your preferences, and analyse how our Platform is used. You can control cookie settings through your browser. Disabling cookies may affect some features of the Platform.

We do not use cookies for advertising purposes or share cookie data with advertising networks.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or out-of-date personal information
• Request deletion of your personal information, subject to our legal obligations
• Opt out of marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly
• Withdraw consent where our processing is based on your consent
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have breached the APPs

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond within 30 days.

9. Children's Privacy

The Valuna Platform is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

Users aged 13–17 should obtain parental or guardian consent before using the Platform or making any transactions.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (where we hold your email address) or by posting a notice on the Platform. The date at the top of this policy indicates when it was last updated. Your continued use of the Platform after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal information, please contact us: